Are comments published immediately?
No. All comments written by our users are checked by our team of moderators before they are approved and published. Any comment that breaks our House Rules is not published. By checking all comments before they are published we can avoid any form of online bullying.
Who are the LearnEnglish Teens moderators?
All our moderators are British Council teachers who have specialised in working with teenagers. You can find out more about all the members of our team who interact with users by reading the About Us page.
Can users chat directly to other users?
By clicking ‘reply’ the users can respond to other user comments. But as all comments, including replies to comments, are checked by our team before publishing, we can be sure that no inappropriate interaction is taking place. Any personal information that could lead to users finding each other outside of our website is removed from comments before they are published.
What happens when users break the House Rules?
When users break any of our House Rules we take the following steps depending on the severity of the action.
- We email users with warnings and advice.
- We instantly remove inappropriate photos. We email users to inform them of this.
- We block users from the site.
- We cancel accounts so as to remove all trace of abusive users, spammers, etc.
Where can I find more information about online safety?
Here are some useful links for teenagers:
https://www.thinkuknow.co.uk/14_plus/ (advice with videos from the UK's Child Exploitation and Online Protection Centre)
http://www.nsteens.org/ (videos, quizzes and games about online safety)
http://www.bbc.co.uk/newsround/13908828 (from Children's BBC)
For parents and teachers:
http://www.mumsnet.com/internet-safety/secondary-school-children (from Mumsnet - a popular online community for parents)
http://www.childnet.com/kia/secondary/ (Childnet International)
https://www.thinkuknow.co.uk/parents/ (advice for parents from the UK's Child Exploitation and Online Protection Centre)
http://www.net-aware.org.uk/ (The NSPCC's Net Aware site offers excellent advice on keeping young people safe online)
https://www.netsmartz.org/Home (advice and tips from the National Centre for Missing and Exploited Children)